Departments
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The support enquiries can be classified under many departments. Each company can have any number of departments. You can create multi-level departments, and assign staff(s) to handle the tickets in each department.You can see the list of departments with bracketted department code prefixed and bracketted company name suffixed. Select staff from the drop down list at the top. You can view the department(s) allotted to each staff in the 'Allotted Departments'. You can select the departments you want to move and move them with the arrow buttons displayed in the page. You can use shift or ctrl keys to select multiple items.