All the fields marked a red star are mandatory and must be filled in, before
you submit the ticket. You may have a number of departments to post your
ticket to. Now select the department you want to send the ticket to. Now
select the priority. The ticket title is your question title. You may elaborate
your problem/question in the matter section. You can add any number of
attachments with each of your tickets. The 'reference' field can be used to
name your download for reference.
On posting a ticket, if the SupportDesk's knowledge base contains a similar
problem, you will be displayed the possible solutions for your question and
will be prompted to either continue with posting or to accept the answer
displayed.