Knowledge base
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The most frequently asked questions and the answers to them are stored in the knowledge base. Each department will have a category structure of its own, and the knowledge base entries will be added under the most fitting category. You can view and add entries. KB entries will be added only under the leaf categories. To add a category, you need to contact the administrator. In the case the systems settings require the administrator to approve each KB entry, you will not be able to see the entry you have posted. Once the administrator approves the entries, you can view/edit them.