Templates are predefined responses, which are stored for reuse at any time.
Templates can be once defined and stored, and when you come across the
same problem/scenario, you can just select it, your reply will be populated
with the predefined answer. The administrator/staff can add templates.
Incase you have the system settings like administrator needs to approve the
templates, you can go to the 'Approve' section and approve the selected
templates after viewing them and verifying that they are worth including in
to the system for everybody's use.